Q&A: Kim Sutphin listens to patients’ needs
Kim Sutphin has been working at Blue Ridge Orthopaedic for 5-1/2 years. She understands that patient care isn’t limited to our doctors and nurses and strives provide excellent care as our Patient Accounts Supervisor by listening to each patient’s needs regarding their personal accounts. Naturally empathetic, she also understands many are going through a tough time.
She is a resident of Fauquier County and when she’s not here at the office, she can probably be found operating large farm equipment or working cattle on her family farm. Scroll down for the complete Q&A with Kim.
Q: What is your Job title?
A: Patient Accounts Supervisor
Q: What does your job entail?
A: Provide assistance to our wonderful patients with their personal accounts.
Q: What do you love most about your job?
A: I enjoy working with our patients, most are going through trying times either physically or financially, I strive to provide the best care by listening to the patient's needs. I also have an awesome group of co-workers!
Q: What is the best career lesson you've learned so far?
A: Learn how to change the situation, not the person.
Q: What do you like to do when you aren’t working?
A: I enjoy helping my husband with our farming duties and spending time with my girls.
Q: What is your motto or personal mantra?
A: Everything happens for a reason, either a blessing or a lesson.
Q: Three words to best describe you:
A: Caring, reliable and organized.
Q: What is the one thing you can’t live without?
A: My family which includes my doggie, Dudley!
Q: If you could snap your fingers and become an expert in something, what would it be?
A: I would love the ability to create a peaceful world!
Q: What is the best advice you were ever given?
A: Treat others the way you want to be treated.